GENERAL TERMS AND CONDITIONS

All relations between the client and Translastudio, with e-mail info@translastudio.com, phone number (+34) 615 884 204, ID number ES21681352B and resident in Spain, shall be governed by the following general terms and conditions. Nevertheless, in the event of incompatibility, the conditions specified in the quote that Translastudio sends to the client shall apply.

Power

Quotes shall be signed directly by Translastudio and a representative who has been granted power by the client to confirm the service in question and cover its costs.

Validity

The validity date will be specified in each quote. After such date, Translastudio shall not be obliged to provide the service. Should the Client wish to confirm the service after such time, Translastudio will send a new quote with the applicable updated conditions.

Acceptance of quotes and confirmation of services

Translastudio shall consider the following quotes as accepted: 1) quotes that have been duly signed by the client or an authorized representative, while waiting for the pending payment receipt; 2) quotes whose payment has been duly received or documentation with proof of payment, even though the quote hasn’t been returned signed. Payment implies acceptance of the conditions specified in the quote and of the general terms and conditions laid down in this document, also if the client did not return a signed copy of the quote in question to Translastudio.

Invoices

Invoices will be sent in digital format. If the invoice has not been paid in advance, the due date for payment shall be the one specified in the invoice, from the issuance of the same in electronic format. In no way, the term will be considered to run from when the customer receives or internally manages the invoice sent in digital format.

Regular clients

For regular clients, a single invoice will be issued at the end of the month for all the services provided during the month in question, in accordance with the conditions agreed upon at the beginning of the business relationship. Therefore, it shall not be necessary to issue a quote and to wire an upfront payment for each assignment.

Interests on late payments

Interests on late payments of services for which no upfront payment is required shall be charged in accordance with the provisions of Spanish Act no. 3 of 29 December 2004, unless otherwise stated in the quote.

Jurisdiction

Any dispute or litigation arising from the interpretation, execution, compliance or termination of the contract shall be submitted to the jurisdiction of the competent Spanish courts and tribunals. In any case, the Spanish legislation shall apply.

Delivery date

Translastudio shall specify in the quote the delivery date agreed with the client. Should the client wish an earlier delivery date after accepting the quote —and should the team at Translastudio be able to meet such a request—, the relevant surcharge would be communicated to the client and, in case of conformity, the translation would be delivered by the newly agreed-upon delivery date.

Format and desktop publishing layout

In order to limit costs and avoid having to change the layout of the translated document, the client is advised to provide Translastudio with documents in editable formats (e.g. Word). Should this not be possible, a surcharge shall be applied at the standard fee. Such surcharge will be specified in each case.

The translation is usually delivered in an editable format (e.g. Word) or in the same format as the file provided by the client (e.g. PPT).

In the case of PDF texts, it is usually impossible to keep the correct layout, since the length of the text varies from language to language. In that case, there are two options: the client could request an additional desktop publishing (or DTP) service —whose cost will be specified in each case—; otherwise, Translastudio will deliver a non-formatted text (usually a Word file) and the client shall have the layout taken care of afterwards.

Terminology

If the client wishes specific terms to be maintained in the translations, Translastudio must be provided with a glossary upon confirmation of the service.

Were the client to inform about this, and request terminology changes, only after the translation has been delivered, such a circumstance would be regarded as a modification, thus implying a surcharge (see the following section).

Modifications

Any modification that the client requests after accepting the quote —e.g. changes in the original documents, requests for specific terms to be used, without indicating so in advance, additional requests for DTP services, a change in the deadline, etc.— shall imply an additional surcharge, which will be specified every time, depending on the specific case. Therefore, the client’s confirmation is required before proceeding.

Additionally, any request based on style preferences —if it has to do with subjective views rather than objective language mistakes— shall be regarded as a modification.

Cancellation of service

By default, if the service is cancelled after the quote has been accepted, the client shall pay 100% of the quoted fee, unless otherwise indicated within the cancellation clause included in the quote.

Certified/Sworn translations

In the case of certified/sworn translations, the client will be responsible for inquiring about the specific requirements of the authority to which the translation will be submitted.

Translastudio declines any responsibility regarding the truthfulness and authenticity of the documents received for its certified/sworn translation.

Moreover, Translastudio declines any responsibility for delays in the delivery by courier, as well for any other inconvenience beyond its control, such as the loss of the translated documents. If Translastudio arranges the mail delivery service on behalf of the client, the company will contact the courier to solve the problem as favourably for the client as possible. However, in case of loss of the translated documents, the client shall have to bear the fee —which will be specified in each case— in order to go through the procedures again. To avoid any issue, the client is advised to request a shipping insurance.

Property of translation memories and term bases

Linguists of Translastudio use CAT (computer-assisted tools) tools, involving translation memories and term bases, to guarantee terminological consistency and high-quality translations. Even though the client owns the translated texts after paying for the service, any translation memory and term base created and managed by the company and its linguists shall be regarded exclusively as Translastudio’s intellectual property.